Refund Policy

Return and Cancellation Policy – Auntgrace-boutique.com

Effective Date: October 2025

At Auntgrace-boutique.com, customer satisfaction is our top priority.
If your purchase does not fully meet your expectations, we’ll be happy to help you return or exchange it under the conditions outlined below.

📦 Return Conditions

We accept returns within 30 days of receiving your order.

To be eligible for a refund:

Items must be new, unworn, and in their original condition and packaging.
No damage caused by mishandling should be visible.
Hygiene-related products must be properly cleaned before being returned.
For defective or damaged items received upon delivery, please include a photo as proof when contacting us.

👉 Please note: Return shipping costs are generally the customer’s responsibility.
However, in the case of damaged or defective items upon delivery, return costs may be reimbursed.

We reserve the right to refuse returns if items arrive used, worn, or damaged for reasons not attributable to us.

🔁 How to Make a Return

To start your return process, please contact our customer service at:
📧 info@auntgrace-boutique.com

Please include the following details:

Order number
Reason for return
Photo (for damaged items)
Full name
Delivery address

Our team will review your request and send you the correct return address within two business days.
⚠️ Do not return packages to the sender’s address shown on the parcel, as this is not our processing center.

Once your return has been received and inspected, it will be processed within 7 business days.

💬 Right of Withdrawal

You have a 30-day right of withdrawal starting from the day you (or the person designated by you) received the goods.

Since we use an automated order system, cancellations after order confirmation are not always possible.
If your order has already been shipped, please wait until delivery before starting the return process.

To exercise your right of withdrawal, please send a clear statement by email to:
📧 info@auntgrace-boutique.com

💰 Refund Process

After receiving and inspecting your returned item, your refund will be processed within 3 to 7 business days, using your original payment method (unless otherwise agreed).
Please note that shipping fees are non-refundable.

🌍 Return Shipping Information

To maintain fair prices and high-quality standards, all returns are handled through our central logistics platform in Asia, where quality control checks are performed.

Return shipping costs are the customer’s responsibility unless the item was defective or incorrect.
We strongly recommend using a tracked shipping service and keeping the proof of shipment to ensure faster processing.

💬 Need Help?

Our customer service team is always happy to answer any questions or concerns.
📧 info@auntgrace-boutique.com